Bika9 is committed to protecting your privacy. This document clearly explains how we collect, use, store, and safeguard your personal data as a member of our platform.
We don't just promise data security — we deliver it with the latest technology and industry best practices.
All your personal data and financial information is transmitted via HTTPS connections encrypted with 256-bit SSL technology — the same standard used by leading financial institutions worldwide.
Your data is stored on servers protected by multiple layers of firewalls, with 24/7 security monitoring. Both physical and digital access to our servers is strictly limited to authorised personnel only.
Bika9 does not sell, rent, or share your personal data with third parties for marketing purposes. Your information is used only for purposes you have explicitly agreed to.
You can access, amend, or request deletion of your personal data at any time through your account settings or by contacting our support team. Your rights are our priority.
The bika9 Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act (PDPA) and relevant international data protection standards, ensuring your rights are legally protected.
You have the option to manage your marketing communication preferences. Choose the types of notifications you wish to receive, and you can unsubscribe from our promotional communications at any time.
Bika9 is an online sports betting and casino platform operating to serve members in Malaysia and the surrounding region. We understand that privacy is a matter of trust, and that trust must be carefully maintained.
This Privacy Policy is designed to transparently explain how we handle the information you share with us — whether during registration, while using the platform, or when interacting with our customer support services. We want you to fully understand what data we collect, why we need it, and how we protect it.
This document is drafted in accordance with Malaysia Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. If you have any questions about the content of this document, our Data Protection team is ready to assist you.
We only collect data that is strictly necessary to provide you with a safe, compliant, and high-quality service. The following are the categories of data we collect:
| Data Categories | Example Information | Primary Purpose |
|---|---|---|
| Identity | Full name, date of birth, MyKad/passport number | KYC verification & fraud prevention |
| Contact | Email address, mobile phone number | Account communications & verification |
| Financial | Bank account number, bank name, crypto wallet information | Deposit & withdrawal processing |
| Technical | IP address, device type, web browser, operating system | Account security & fraud detection |
| Behaviour | Betting history, games played, session duration | Personalised experience & responsible wagering |
| Location | Country, state (based on IP) | Jurisdiction compliance & security |
We not collect credit or debit card numbers directly — all card transactions are handled by registered third-party payment providers that comply with PCI DSS standards.
Every piece of data we collect has a clear and legitimate purpose. Here is how we primarily use your information:
Bika9 does not sell your personal data to anyone. However, in certain situations, we need to share your data with selected third parties to enable us to deliver our services effectively:
All third parties we work with are required to comply with data protection standards equal to or higher than those we uphold ourselves. Written agreements detailing their data protection responsibilities exist between bika9 and each third-party partner.
Bika9 uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use are as follows:
You can manage your cookie preferences through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the bika9 platform.
Bika9 only retains your personal data for as long as it is needed for the purpose it was collected, or as required by law. Our data retention policy is as follows:
When the retention period expires, your data will be securely deleted or anonymised using methods that ensure it cannot be recovered. Our data deletion process is audited regularly to ensure compliance.
As a bika9 member, you have the following rights regarding your personal data, in accordance with Malaysia's PDPA:
You can request a copy of all personal data we hold about you at any time.
You can request correction of any inaccurate or incomplete personal data.
You can request deletion of your personal data, subject to our legal obligations.
You can object to the processing of your data for direct marketing purposes at any time.
You can request your data in a machine-readable format for transfer to another provider.
You can request that we restrict the processing of your data under certain circumstances.
Bika9 continuously invests in robust cybersecurity infrastructure to protect your personal data. The technical and organisational security measures we employ include:
Bika9 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, the technologies we use, legal requirements, or other legitimate operational reasons.
When we make material changes to this Privacy Policy, we will:
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of the bika9 platform after any changes take effect will be considered your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
For formal complaints relating to personal data protection that cannot be resolved directly with bika9, you have the right to submit a complaint to Personal Data Protection Department (PDPA) Malaysia which is the regulatory body for PDPA-related matters in Malaysia.
Bika9 puts your security and privacy first at every step. Join millions of members who have trusted our platform for a safe and entertaining betting experience.